CONSUMERS

Information for Consumers

Electric Vehicle Consumer Code

Five reasons to use an EVCC member to install your home chargepoint:

If you’re looking to buy and/ or install an EV chargepoint at your home, you should use an EVCC member to:

  1. Ensure you receive high standards of service from the installer you choose, including one who is technically competent and has the necessary qualifications
  2. Ensure the contract you sign with the installer is legally fair and you have the necessary protections in place
  3. Ensure you have access to REAL’s dispute resolution service, including free mediation and a low-cost independent arbitration service, should something go wrong
  4. Ensure your contract is fulfilled in a timely and efficient manner
  5. Give you access to free guidance and expert advice through EVCC.

REAL has developed the Code to ensure you know what to expect when getting an EV chargepoint for your home. Make sure you follow the read the Top Tips and our Guidance for Consumers found here. You will then have the comfort of knowing that you have done the necessary preparation and asked the right questions before you sign a contract. In this way you will not be 'taken for a ride' and you should end up with the home chargepoint that is suitable for your situation and your needs, at a reasonable, competitive and transparent price.

Top Tips

If you are considering buying an Electric Vehicle and installing a chargepoint at your home, here are some quick pointers to start with:

  • Make sure you get at least 3 quotes before deciding to contract with a business.  You should feel  free to discuss any quotations you receive with a trusted family member or friend, and take the time to compare the quotations with information available from independent sources (see page on Grants, Guidance and useful Links).
  • Before you sign a contract or pay a deposit make sure you read and understand all the information carefully; ask for clarification if you don’t.
  • Read the Code before you sign a contract and make sure the business has complied with its requirements in its dealings with you. If they have not you should ask them why not. Some of the most important sections of the Code concern misleading advertising, and high-pressure sales techniques.
  • Only approach companies listed on the EVCC website: Use our site to find a member in your area before signing a contract, or to check if your current supplier is a member.
  • If you are looking for access to the OLEV and/or the EST Scotland grants, check that the business is appropriately authorised before signing a contract.

See the Grants, Guidance and Useful Links page for consumers for further advice on EVs and EV home chargepoints.

Find an EVCC MEMBER

To be sent a list of EVCC members please email info@electric-vehicle.org.uk.